Amkop Management Accounting Review (AMAR)
Vol. 5 No. 2 (2025): July - December

User-Generated Content or Influencer Marketing: Which Has a Greater Impact on Customer Trust on TikTok?

Wijaya, Florencia (Unknown)
Putri, Liestyaningrum Rahmadhani Wisnu (Unknown)



Article Info

Publish Date
23 Jul 2025

Abstract

This study aims to compare the influence of User Generated Content (UGC) and Influencer Marketing on customer trust on the social media platform TikTok. TikTok has evolved into one of the most popular digital marketing platforms, supported by an algorithm that enables viral and interactive content dissemination. UGC refers to content created by users based on personal experiences, while Influencer Marketing involves public figures with a wide audience and strong influence. This research employs a quantitative approach with a causal-comparative method. The sample consisted of 200 respondents who are active TikTok users. Data were collected through questionnaires and analyzed using multiple linear regression. The results show that both UGC and Influencer Marketing have a positive and significant effect on customer trust. However, Influencer Marketing exerts a more dominant influence, as indicated by a higher beta coefficient value. The model explains 59% of the variation in customer trust. These findings indicate that Influencer Marketing is more effective in building customer trust compared to UGC, although both strategies are complementary. Therefore, marketers are advised to strategically combine both approaches to enhance positive customer perception and brand loyalty on TikTok.

Copyrights © 2025






Journal Info

Abbrev

amar

Publisher

Subject

Humanities Economics, Econometrics & Finance Social Sciences

Description

Amkop Management Accounting Review (AMAR) futhermore seeks to advance an understanding of management accounting in its broader context, such as issues related to the interface between internal and external reporting or taxation. New theories, topical areas, and research methods, as well as original ...