JEBD
Vol. 3 No. 1 (2025): Juli - September

Pengaruh Kualitas Pelayanan, Promosi, Lokasi, Fasilitas Dan Harga Terhadap Kepuasan Pasien Di Klinik Dokter Gigi Budhi Jember

Richa Aprilia (Unknown)
Haifa, Haifa (Unknown)
Saiful Amin (Unknown)



Article Info

Publish Date
23 Jul 2025

Abstract

The research aim to examine the influence of Service Quality, Promotion, Location, Facility, price on patient satisfaction at the Klinik Dokter gigi Budhi Jember. Patient satisfaction is an important factor in maintaining loyalty and improving the clinic's image in the midst of increasingly fierce health service competition. This study uses quantitative methods, with data collection techniques through distributing questionnaires to 60 respondents who are patients of Klinik Dokter Gigi Budhi Jember. Data analysis was carried out using multiple linear regression with the help of SPSS software version 29. The results showed that promotion and price have a positive influence on patient satisfaction. However, the variables of service quality, location and facilities did not show a significant effect. This indicates that although aspects such as service, location, and facilities contribute to patient experience, patient perceptions of attractive promotions and affordable prices are more instrumental in shaping overall satisfaction in the context of health services at dental clinics.

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Journal Info

Abbrev

jebd

Publisher

Subject

Economics, Econometrics & Finance Engineering

Description

Jurnal Ekonomi dan Bisnis Digital (JEBD) E-ISSN : 3025-6429 is a peer-reviewed journal providing a space for both practitioners and academics for disseminating research results that work in Economic, finance, management, information technology and related fields. JEBD provides an outlet for the ...