JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Vol 5, No 3: 2025

Pengaruh Kualitas Produk Dan Harga Terhadap Kepuasan Pengguna Kartu Telkomsel Yang Dimoderasi Oleh Brand Image Pada CV. Sinar Telekom

Pulungan, Tio Candra (Unknown)
B., Mesra (Unknown)



Article Info

Publish Date
15 Jul 2025

Abstract

This study aims to determine the effect of product quality and price on the satisfaction of Telkomsel card users moderated by brand image at CV Sinar Telekom. This type of research is quantitative. The population in this study were consumers who purchased Telkomsel cards at CV Sinar Telekom. With the Accidental Sampling sampling technique using the lemeshow formula, a sample of 100 respondents was obtained. The data analysis technique used in this study is the Data analysis technique in this study uses descriptive statistical analysis and Partial Least Squares Structural Equation Modeling (PLS-SEM). The results of this study indicate that product quality does not affect consumer satisfaction. However, price affects consumer satisfaction. In addition, brand image can strengthen the influence of product quality and price on consumer satisfaction of Telkomsel cards at CV Sinar Telekom.

Copyrights © 2025






Journal Info

Abbrev

JUMSI

Publisher

Subject

Economics, Econometrics & Finance

Description

JURNAL MANAJEMEN AKUNTANSI (JUMSI) diterbitkan oleh Fakultas Ekonomi dan Bisnis Universitas Labuhanbatu secara berkala 4(empat) kali dalam setahun. Setiap edisi memuat 15 artikel ilmiah. JURNAL MANAJEMEN AKUNTANSI (JUMSI) bertujuan menyebarluaskan hasil penelitian di bidang manajemen (akuntansi, ...