International Journal of Economics, Business and Accounting Research (IJEBAR)
Vol 8 No 3 (2024): IJEBAR, VOL. 8, ISSUE 3, September 2024

CUSTOMER SATISFACTION AS A MEDIATOR: THE IMPACT OF PRODUCT QUALITY AND SERVICE QUALITY ON REPURCHASE INTEREST

Bekti Ismiah (Unknown)
Sutianingsih (Unknown)



Article Info

Publish Date
30 Sep 2024

Abstract

Vegetables are rich in vitamins, minerals, and fibre. Thus, fresh veggies appeal to more individuals. This study examines how product and service quality affects repurchase intentions through consumer satisfaction. Bekti Mundakir Fresh Vegetables in Selo Boyolali will host the study. This study employs a questionnaire for quantitative research. Data from 90 individuals will be collected using questionnaires. Using SPSS 25, this study will examine validity, reliability, multiple regression, and Sobel test. This study shows that product quality does not affect repurchase intention. However, service quality and customer satisfaction affect repurchase intention. Customer happiness depends on product and service quality. Customer satisfaction may moderate product and service quality on repurchase intention. Keywords: product quality, service quality, consumer satisfaction, repurchase interest

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Journal Info

Abbrev

IJEBAR

Publisher

Subject

Economics, Econometrics & Finance

Description

International Journal of Economics, Business, and Accounting Research (IJEBAR) is a peer-reviewed, open access international scientific journal dedicated for rapid publication of high-quality original research articles as well as review articles in all areas of Economics, Business and Accounting. ...