Analysis of the Impact of Organizational Learning and Inter-Firm Resources on Firm Performance with Innovation, Dynamic Resilience, and Managed Service Quality (Msq) as Intervening Variables at PT. Telkom Akses

Supriyanto, Aji
Noviaristanti, Siska

Asian Journal of Management Analytics
Vol. 4 No. 3 (2025): July 2025

This study analyzes the effect of Organizational Learning and Inter-firm Resources on Firm Performance, with Innovation, Dynamic Resilience, and Managed Service Quality (MSQ) as intervening variables at PT Telkom Akses. Using quantitative methods with the SEM-PLS approach and SmartPLS tools, data was obtained from 61 General Managers and Managers. The results show Organizational Learning has no significant effect on Firm Performance (T-Value 0.950; P-Value 0.342), while Inter-firm Resources has a significant effect (T-Value 2.234; P-Value 0.026). These findings emphasize the importance of external collaboration and service quality management in improving firm performance.