Jurnal Ilmu Perbankan dan Keuangan Syariah
Vol. 7 No. 1 (2025)

Cyber crime vs cyber security: implications for customer trust in e-banking at Indonesian Islamic banks

Ubay Harun (Unknown)
Muthmainnah (Unknown)
Rizki Amalia (Unknown)



Article Info

Publish Date
11 Jun 2025

Abstract

This study explores the impact of cybercrime and cybersecurity on customer trust in e-banking services at Bank Syariah Indonesia (BSI), Palu Gajah Mada Branch, addressing a research gap related to the limited studies in the Islamic banking sector. The study offers a novel approach by integrating sharia principles into the analysis of digital security. The aim of this research is to identify how cyber threats and cybersecurity measures influence customers’ perceptions of e-banking security. Using a quantitative approach with a correlational design, the study involved 100 respondents selected through an accidental sampling method. The results of linear regression analysis indicate that cybercrime significantly reduces customer trust, while cybersecurity has a strong positive influence. The implications of these findings highlight the need for increased investment in digital security to maintain customer trust, ultimately supporting the stability and growth of Islamic banking

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Journal Info

Abbrev

jipsya

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmu Perbankan dan Keuangan Syariah diterbitkan oleh Program Studi Perbankan Syariah, Fakultas Ekonomi dan Bisnis IAIN ...