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All Journal Jurnal Ilmu Perbankan dan Keuangan Syariah
Ubay Harun
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Economics, Econometrics & Finance

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Cyber crime vs cyber security: implications for customer trust in e-banking at Indonesian Islamic banks Ubay Harun; Muthmainnah; Rizki Amalia
Jurnal Ilmu Perbankan dan Keuangan Syariah Vol. 7 No. 1 (2025)
Publisher : Program Studi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam UIN Datokarama Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24239/jipsya.v7i1.320.35-54

Abstract

This study explores the impact of cybercrime and cybersecurity on customer trust in e-banking services at Bank Syariah Indonesia (BSI), Palu Gajah Mada Branch, addressing a research gap related to the limited studies in the Islamic banking sector. The study offers a novel approach by integrating sharia principles into the analysis of digital security. The aim of this research is to identify how cyber threats and cybersecurity measures influence customers’ perceptions of e-banking security. Using a quantitative approach with a correlational design, the study involved 100 respondents selected through an accidental sampling method. The results of linear regression analysis indicate that cybercrime significantly reduces customer trust, while cybersecurity has a strong positive influence. The implications of these findings highlight the need for increased investment in digital security to maintain customer trust, ultimately supporting the stability and growth of Islamic banking
Co-Authors MUTHMAINNAH Rizki Amalia