Sciences of Pharmacy
Volume 4 Issue 3

Improving Hospital Pharmacy Service Quality Using Lean Management Principles

Sembiring, Grace Faskarina (Unknown)
Saragi, Sahat (Unknown)
Amyulianthy, Rafrini (Unknown)

Article Info

Publish Date
06 Aug 2025

Abstract

Efficient pharmaceutical services are vital to hospital care quality. This study addresses process inefficiencies at RSIA Viola Bekasi’s pharmacy, including SOP non-compliance, long wait times, and poor stock management. Using a qualitative descriptive approach, observations, interviews, and secondary data, Lean Management was implemented collaboratively with hospital leadership. Pre-intervention, compounded prescriptions averaged 30–45 min; non-compounded, 15–20 min. Post-intervention, times dropped to 20.17 and 6.5 min respectively, improving efficiency by 33%–68%. Lean practices also reduced waste, improved flow, and optimized inventory through JIT and FEFO systems. Results show Lean Management effectively enhances pharmacy operations, service quality, and patient satisfaction, offering practical evidence for its application in Indonesian maternal and child healthcare settings.

Copyrights © 2025




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Sciences of Pharmacy
Website

Abbrev

sciphar

Publisher

ETFLIN

Subject

Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Health Professions Medicine & Pharmacology Public Health

Description

Sciences of Pharmacy (SciPhar) is an international, peer-reviewed open-access journal of pharmacy. We offer a platform and place for researchers and intellectuals, especially the youth, to share their insights and works. Every year, we hold seminars/webinars under the ETFLIN Scientific Society to ...