<![CDATA[The purpose of this study was to analyze the extent to which the variables of delivery accuracy (X1) and product security (X2) influence customer satisfaction (Y) at J&T Express in Jepara. A quantitative method was applied with multiple regression analysis on 100 samples randomly selected through a questionnaire. Data processing using SPSS version 26 software revealed that delivery accuracy (X₁) had a positive and significant effect on customer satisfaction (β=0.968; p=0.000), while product security (X₂) was insignificant (β=-0.047; p=0.603). The Adjusted R² value of 0.796 indicates that 79.6% of the variation in customer satisfaction (Y) can be explained by these two variables: delivery accuracy (X1) and product security (X2). This study concludes the importance of optimizing delivery accuracy as a top priority without neglecting product security as a customer need. Keywords: customer satisfaction, delivery accuracy, product security]]>
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