SENTRI: Jurnal Riset Ilmiah
Vol. 4 No. 7 (2025): SENTRI : Jurnal Riset Ilmiah, Juli 2025

An Exploratory Study of the Factors Influencing Consumer Behavior in Adopting Free Wi-Fi Services in Yogyakarta: An Approach Based on the Technology Acceptance Model (TAM)

Sofiyudin, Muhammad (Unknown)
Nugraha, Budi Sutiono Pratama (Unknown)



Article Info

Publish Date
29 Jul 2025

Abstract

This study aims to analyse the factors influencing consumer behavior in adopting free Wi-Fi services in the city of Yogyakarta. The adoption of technology, particularly free Wi-Fi, is a crucial issue in the context of smart cities and enhancing public access to information. This research employs the Technology Acceptance Model (TAM) to explore the impact of perceived usefulness (PU) and perceived ease of use (PEOU) on intention to use, as well as how security concerns and social influence moderate these relationships. The research methodology utilizes Structural Equation Modelling (SEM) with Partial Least Squares (PLS) technique. Data was collected through a survey involving 100 respondents who are users of free Wi-Fi services at various strategic locations in Yogyakarta. The results indicate that perceived usefulness (PU) and perceived ease of use (PEOU) have a significant positive impact on users' intention to adopt free Wi-Fi, while security concerns are found to be a significant inhibitory factor. Additionally, social influence plays a role in enhancing the intention to use free Wi-Fi, although with a smaller effect. This study contributes to the understanding of consumer behavior in adopting free Wi-Fi technology and can serve as a reference for public policy development related to Wi-Fi infrastructure in major cities, particularly in Indonesia.

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Journal Info

Abbrev

sentri

Publisher

Subject

Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

SENTRI: Jurnal Riset Ilmiah accomodates original research, or theoretical papers. We invite critical and constructive inquiries into wide range of fields of study with emphasis on interdisciplinary approaches: Humanities and Social sciences, that include: Engineering Agriculture Economics Health IT ...