Widya Cipta : Jurnal Sekretari dan Manajemen
Vol 2, No 1 (2018): Maret 2018

IMPLEMENTASI KEBIJAKAN DAN BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK

ALOYSIUS RANGGA ADITYA NALENDRA (AMIK BSI TANGERANG)
Sari Waty (Unknown)
Agus Suhaila (BSI ASM Jakarta)



Article Info

Publish Date
05 Mar 2018

Abstract

This reseacrh analyzed about the implementation of policies and organizational culture on the quality of public services at Kecamatan Pamulang Tangerang Selatan. The writes used the method of descriptive quantitative method  with survey method as the tool. While for collection data, the writer  used cluster sampling technique with the number of respondents was 400. Moreover, for analyzing the data, the writer applied the multiple linear regression equation. The aim of this reseacrh was to find and to answer the hypothesis of the research. This reseach revealed the fact that there was a relationship between  the polices and culture organization  on the quality of public service.   Through this research, the writer finds the result that that there is significant influence between the implementation of policy and organizational culture on the quality of public services.Keywords: implementation of policies,organizational culture,the quality of public services  

Copyrights © 2018






Journal Info

Abbrev

widyacipta

Publisher

Subject

Decision Sciences, Operations Research & Management Social Sciences

Description

Widyacipta: Jurnal Sekretari dan Manajemen dipublikasi mulai tahun 2017 dengan P-ISSN: 2550-0805 E-ISSN: 2550-0791 memuat tulisan ilmiah tentang gagasan konseptual, kajian, aplikasi teori, studi kepustakaan, dan hasil penelitian yang mempunyai fokus pada perkembangan manajemen, sosial, ...