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All Journal Dialektika ESENSI: JURNAL BISNIS DAN MANAJEMEN SEGMEN Jurnal Manajemen dan Bisnis BASASTRA Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Widya Cipta : Jurnal Sekretari dan Manajemen Wanastra : Jurnal Bahasa dan Sastra Ekspektra: Jurnal Bisnis & Manajemen Jurnal Mitra Manajemen JITK (Jurnal Ilmu Pengetahuan dan Komputer) Maker: Jurnal Manajemen KREATIF : Jurnal Ilmiah Prodi Manajemen Universitas Pamulang International Journal Of Science, Technology & Management (IJSTM) Innovative: Journal Of Social Science Research Journal of Innovative and Creativity Jurnal Ekonomi, Manajemen, Akuntansi Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
ALOYSIUS RANGGA ADITYA NALENDRA, ALOYSIUS RANGGA
Universitas Bina Sarana Informatika
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Kualitas Pelayanan Publik: Antara Implementasi Kebijakan Dan Budaya Organisasi (Studi Kasus Di Kecamatan Pamulang Tangerang Selatan) nalendra, aloysius rangga aditya; Waty, Sari -
Ekspektra : Jurnal Bisnis dan Manajemen Vol 2, No 2 (2018)
Publisher : Universitas Dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (25.224 KB) | DOI: 10.25139/ekt.v2i2.537

Abstract

AbstrakPenelitian ini menganalisis tentang implementasi kebijakan dan budaya organisasi pada kualitas pelayanan publik di Kecamatan Pamulang Tangerang Selatan. Penulisan ini menggunakan metode deskriptif kuantitatif dengan metode survei sebagai alat. Sedangkan untuk pengumpulan data, penulis menggunakan teknik cluster sampling dengan jumlah responden adalah 400. Selain itu, untuk menganalisis data, penulis menerapkan persamaan regresi linier berganda. Tujuan penelitian ini adalah untuk menemukan dan menjawab hipotesis penelitian. Penelitian ini mengungkapkan fakta bahwa ada hubungan antara kebijakan dan organisasi budaya pada kualitas pelayanan publik. Melalui penelitian ini, penulis menemukan hasil bahwa ada pengaruh yang signifikan antara implementasi kebijakan dan budaya organisasi terhadap kualitas layanan publik.Public Service Quality: Between The Implementation Of Organizational Policies And Culture (Case Study In Pamulang Sub-District, South Tangerang) AbstractThis reseacrh analyzed about the implementation of policies and organizational culture on the quality of public services at Kecamatan Pamulang Tangerang Selatan. The writes used the method of descriptive quantitative method  with survey method as the tool. While for collection data, the writer   used cluster sampling technique with the number of respondents was 400. Moreover, for analyzing the data, the writer applied the multiple linear regression equation. The aim of this reseacrh was to find and to answer the hypothesis of the research. This reseach revealed the fact that there was a relationship between  the polices and culture organization  on the quality of public service.    Through this research, the writer finds the result that that there is significant influence between the implementation of policy and organizational culture on the quality of public services.  
PENGARUH KUALITAS PRODUK, HARGA DAN CITRA MEREK PRODUKSI TIONGKOK TERHADAP KEPUTUSAN PEMBELIAN (STUDI KASUS HP ANDROID XIAOMI) Aloysius Rangga Aditya Nalendra; Slamet Heri Winarno; Inggit Dessy Susanti; Jeffry Latumahina
Jurnal Mitra Manajemen Vol 3 No 12 (2019): Jurnal Mitra Manajemen Edisi Desember
Publisher : Kresna Bina Insan Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (493.334 KB) | DOI: 10.52160/ejmm.v3i12.307

Abstract

Penelitian ini meneliti mengenai pengaruh kualitas produk, harga dan citra merek produksi Tiongkok terhadap keputusan pembelian. Non probability sampling, dengan responden pengguna handphone Xiaomi yang tersebar di area Jakarata Pusat dengan jumlah sampel 150 orang yang didapat dengan penggunaan rumus slovin,adapun teknik pengambilan sampel menggunakan teknik purposive sampling. Hasil dari penelitian ini didapat fakta empiris berupa terjadi adanya pengaruh yang positif dan signifikan antara variabel kualitas produk, harga dan citra merek terhadap keputusan pembelian. Hasil empiris berupa nilai koofisien korelasi dan jalur hendak menyatakan bahwa ketiga variable penelitian ini memiliki pengaruh positif dan signifikan terhadap variable keputusuan pembelian sehingga dari paparan tersebut maka terpenuhi hipotesis yang penulis tawarkan dalam penelitian ini yakni terdapat pengaruh positif antara kualitas produk terhadap keputusan pembelian, terdapat pengaruh positif antara harga terhadap terhadap keputusan pembelian, terdapat pengaruh positif antara citra merek terhadap keputusan pembelian dan terdapat pengaruh bersama sama antara kualitas produk, harga dan citra merek terhadap keputusan pembelian.
The Effect OfGoods Prices And Buyer Trust On The E-Commerce Sales System For Purchasing Goods Online Aloysius Rangga Aditya Nalendra; Slamet Heri Winarno; Agus Priadi; Elpa Hermawan; Martinus Wahyu Purnomo; Arman Syah Putra
International Journal of Science, Technology & Management Vol. 2 No. 3 (2021): May 2021
Publisher : International Journal of Science, Technology & Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i3.235

Abstract

E-commerce is a payment system that is currently booming with e-commerce, so all sales systems that were offline go online and sales systems that were only in one region can be around the world without time limits and where development is compressed so high that it causes There are many changes from the traditional sales system to the internet. Therefore, this study will determine the effect of goods prices and buyer trust on the e-commerce sales system for purchasing goods online. The method used in this research is quantitative methods using a questionnaire that will be distributed in order to obtain data that can be used as research data so that the data can be used as a reference for current research and future research using the questionnaire method so that we will be able to get real data in the field because it is based on data directly obtained from e-commerce customers. The e-commerce system has begun to be developed in the 2000s but has not been used maximally but after the Covid 19 pandemic, now the e-commerce sales system has been very, very developed because of the limitations of the place and time of the Covid 19 pandemic resulting in the prohibition of physical contact. from sellers and buyers, therefore the e-commerce system speaks to the problems that already exist today with the existence of e-commerce so that sellers and buyers can still transact with online media. In this study will be able to produce data that can answer the problem in this research in this study will answer the problem of how the relationship between low prices and customer trust in the e-commerce sales system based on online shopping with online media, therefore this research will use quantitative methods. as an appropriate research method.
Kualitas Pelayanan Publik: Antara Implementasi Kebijakan Dan Budaya Organisasi (Studi Kasus Di Kecamatan Pamulang Tangerang Selatan) nalendra, aloysius rangga aditya; Waty, Sari -
Ekspektra : Jurnal Bisnis dan Manajemen Vol 2, No 2 (2018)
Publisher : Universitas Dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (25.224 KB) | DOI: 10.25139/ekt.v2i2.537

Abstract

AbstrakPenelitian ini menganalisis tentang implementasi kebijakan dan budaya organisasi pada kualitas pelayanan publik di Kecamatan Pamulang Tangerang Selatan. Penulisan ini menggunakan metode deskriptif kuantitatif dengan metode survei sebagai alat. Sedangkan untuk pengumpulan data, penulis menggunakan teknik cluster sampling dengan jumlah responden adalah 400. Selain itu, untuk menganalisis data, penulis menerapkan persamaan regresi linier berganda. Tujuan penelitian ini adalah untuk menemukan dan menjawab hipotesis penelitian. Penelitian ini mengungkapkan fakta bahwa ada hubungan antara kebijakan dan organisasi budaya pada kualitas pelayanan publik. Melalui penelitian ini, penulis menemukan hasil bahwa ada pengaruh yang signifikan antara implementasi kebijakan dan budaya organisasi terhadap kualitas layanan publik.Public Service Quality: Between The Implementation Of Organizational Policies And Culture (Case Study In Pamulang Sub-District, South Tangerang) AbstractThis reseacrh analyzed about the implementation of policies and organizational culture on the quality of public services at Kecamatan Pamulang Tangerang Selatan. The writes used the method of descriptive quantitative method  with survey method as the tool. While for collection data, the writer   used cluster sampling technique with the number of respondents was 400. Moreover, for analyzing the data, the writer applied the multiple linear regression equation. The aim of this reseacrh was to find and to answer the hypothesis of the research. This reseach revealed the fact that there was a relationship between  the polices and culture organization  on the quality of public service.    Through this research, the writer finds the result that that there is significant influence between the implementation of policy and organizational culture on the quality of public services.  
Persepsi Warga Jakarta Terhadap Pelayanan Publik Dengan Metode IPA Dan CSI Aloysius Rangga Aditya Nalendra*; Bryan Givan; Imelda Sari
Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, dan Bisnis Vol 4, No 2 (2020): Jurnal Ecodemica: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : LPPM Universitas BSI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (362.366 KB) | DOI: 10.31294/jeco.v4i2.8012

Abstract

ABSTRACTThis study examines services performed at the first-level public service center, the kelurahan. This study aims to look at the perception of DKI Jakarta citizens towards public service in the Anis Baswedan era. This study used 1000 respondents with incidental techniques and sampling using the cluster sample method. This study examines service layouts in villages that are spread over 5 regions of DKI Jakarta, namely Central, East, North West and South Jakarta with measurement methods using the Natural Sciences and CSI methods. The results of this study are in general the citizens of DKI Jakarta are satisfied and the perception of public services received by citizens is positive with a CSI value of 66.35 and a Cartesian diagram in field B which means that the services provided are good and should be maintained. The perception of DKI Jakarta residents towards public services in urban villages during the era of Governor Anies Baswedan was positive. This is the global value of both CSI and IPA which has a positive impact which can be interpreted that the people of DKI Jakarta generally feel satisfied with the services provided to citizens through public services in the kelurahan. Only two areas of DKI Jakarta need to improve services so that the citizens of DKI Jakarta can be satisfied, namely the villages located in West Jakarta and East Jakarta.Keywords:  Importance-Performance Analysis, Customer Satisfaction Index
IMPLEMENTASI KEBIJAKAN DAN BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK ALOYSIUS RANGGA ADITYA NALENDRA; Sari Waty; Agus Suhaila
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 2, No 1 (2018): Maret 2018
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (253.018 KB) | DOI: 10.31294/widyacipta.v2i1.2444

Abstract

This reseacrh analyzed about the implementation of policies and organizational culture on the quality of public services at Kecamatan Pamulang Tangerang Selatan. The writes used the method of descriptive quantitative method  with survey method as the tool. While for collection data, the writer  used cluster sampling technique with the number of respondents was 400. Moreover, for analyzing the data, the writer applied the multiple linear regression equation. The aim of this reseacrh was to find and to answer the hypothesis of the research. This reseach revealed the fact that there was a relationship between  the polices and culture organization  on the quality of public service.   Through this research, the writer finds the result that that there is significant influence between the implementation of policy and organizational culture on the quality of public services.Keywords: implementation of policies,organizational culture,the quality of public services  
TEACHING RECOUNT TEXT THROUGH BRAINSTORMING (A Classroom Action Research at the 8th Grade Students of Madrasah Tsanawiyah Al-Husna Depok) Yanti - Rosalinah; Tiara Apriella; Aloysius Rangga Aditya Nalendra; Retno Rahayuningsih
Wanastra: Jurnal Bahasa dan Sastra Vol 12, No 1 (2020): March
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/w.v12i1.7579

Abstract

Abstract: Writing is one of skills in language teaching. There are some kinds of writing genres, one of them is Recount Text. Writing a recount text is helping in memorising about an events or experiences in a kind of sequences story by follow the generic structure of recount text, orientations, events, and reorientation. To make the content and purpose of writing recount texts is effectively fulfilled, the students are provided some guidelines and procedures. However, the way teacher provides the guidelines and procedures does not always get the success in teaching and learning writing. The writer used descriptive qualitative method because  the  data  analysis  is presented  descriptively. This study aims to apply Brainstorming techniques in teaching Recount Text English in 8th grade students at MTs.Al-Husna Depok. The teaching process through; interviews, observation, literature study, and the internet. Moreover,  in order to collect the result of the significant differences before and after of using Brainstorming Technique, the writer uses pre-test and post-test during the observation. The research findings include: 1)The students arranged the sentences into a good paragraph by answering the question who, what, when, where, why, and how. At last, for the second trying of using brainstorming, the students did the practice individually. 2)The advantages of teaching recount text through brainstorming are that the writer found that brainstroming could help the students feel at ease while they are writing. The students can manage their time for writing more efficiently. They could produce unpredictable words for their writing since brainstorming helps them generate ideas more effectively and release their anxiety that cause the writer’s block. 3) Using brainstorming technique is very effective in improving the students’ ability in writing recount text for the 8th grade students at MTs. Al-Husna Depok. By using brainstorming, the writer made the students enjoy writing. It because brainstorming is not a difficult technique to be applied. Keyword: Teaching, Speaking, Information Gap Technique
ANALISIS SEMIOTIKA SIMBOL HEWAN DALAM PERCAKAPAN POLITIK DI TWITER Aloysius Rangga Aditya Nalendra; Sultan Himawan; Jeffry Latumahina; Bryan Kalbu Adhi
Dialektika: Jurnal Bahasa, Sastra, dan Pendidikan Bahasa dan Sastra Indonesia Vol 7, No 1 (2020)
Publisher : Department of Indonesia Language and Literature Teaching, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/dialektika.v7i1.13324

Abstract

Abstract: This research is in the form of descriptive qualitative. This study tries to analyze the language phenoma by using Pierce's semiotic theory. Researchers used many data taken from Twitter social media as data taken from January 2018 to November 2019. Empirical data found on Twitter was processed and analyzed using the thick description method. The study conducted observations on social media and conducted data collection with an experimental system for this neutrality study. The results of this study are the discovery of the fact of the use of animal symbols, namely tadpoles, bat and desert lizards in the interaction of the social media world by netizens. Researchers found the meanings and symbols of the use of these animals only as a mocking tool but also became a symbol of guidance to criticize the animal symbol as not only a stigma but also a means of controlling social criticism.Abstrak: Penelitian ini berbentuk deskriptif kualitatif  yang bertujuan untuk menganalisa fenoma bahasa dengan teori semiotic Pierce. Peneliti meggunakan beberapa data yang diambil dari media sosial twitter sebagai data empiris yang diambil dalam  kurun waktu Januari 2018 hingga November 2019. Data empiris yang ditemukan dalam twitter tersebut diolah dan dianalisa dengan metode  thick description. peneliti melakukan observasi di dalam media sosial dan melakukan pengambilan data dengan sistem acak guna menjaga netralitas penelitian ini. Hasil penelitian ini adalah penemuan fakta empiris penggunaan simbol hewan yakni cebong, kampret dan kadal gurun dalam interkasi dunia sosial media yang dilakukan oleh netizen. Peneliti menemukan kesamaan makna dan tujuan penggunaan symbol ketiga hewan tersebut yakni bukan hanya  sebagai alat mengejek tetapi juga menjadi symbol petunjuk untuk mengkritik sehingga symbol hewan tersebut bukan saja menjadi stigma namun juga menjadi alat kontrol kritik sosial.   
The Effect of Service Quality, Corporate Image, and Price Perceived in Creating Customer Satisfaction and Loyalty on Education Business Slamet Heri Winarno; Aloysius Rangga Aditya Nalendra; Bryan Givan
Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020)
Publisher : Faculty of Economic and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/ess.v10i1.14468

Abstract

Competition in business services, especially education services show a trend that increasingly tight nowadays. Each school is required to be able to create a level of satisfaction and loyalty for its service users. This study was conducted to determine the effect of service quality, corporate image and price perception in creating customer satisfaction and loyalty. In this study using 173 respondents as a sample by using the method of saturated sampling. This research is a quantitative research using the observation method, interview, and spreading of the questionnaire. The analysis technique used is Structural Equation Modeling (SEM) with the path diagram. Variables used include quality of service (X1), corporate image (X2), price perception (X3), customer satisfaction (Y1) and customer loyalty (Y2). The results showed that customer satisfaction is influenced by corporate image and price perception of 18.4% while customer loyalty is influenced by price perception and customer satisfaction of 60.5%. This suggests that service quality is not always a decisive factor in customer satisfaction and loyalty.
Analisa IPA dan CSI terhadap Kepuasaan Konsumen E-Commerce di Era Pandemi Covid 19 ALOYSIUS RANGGA ADITYA NALENDRA; SLAMET HERI WINARNO; Agus Priadi
SEGMEN Jurnal Manajemen dan Bisnis Vol 17, No 3 (2021): SEGMEN Jurnal Manajemen dan Bisnis
Publisher : FE Program Studi Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37729/sjmb.v17i3.7462

Abstract

Penelitian ini berfokus kepada kepuasaan konsumen terhadap layanan E-Commerce Shoope Food dengan pendeakatan metode IPA dan CSI untuk menganalisa data lapangan. Penelitian ini menggunakan instrumen kuisioner dengan jumlah sampel 200 responden dengan teknis penarikan sampel adalah insidental sampling. Hasil dalam penelitian ini adalah layanan Shopee Food memberikan kepuasaan kepada konsumen Shoppe Food dengan indikator nilai CSI yang berada di angka 72,32 serta atribut kepuasan konsumen berada di kuadran 2 atau B artinya bahwa Shopee Food harus mempertahankan kinerja yang ada dikarenakan telah membuat konsumen Shopee food merasa puas terutama dalam masa pandemi Covid 19.
Co-Authors Aan Rahman Agus Priadi Agus Suhaila Arman Syah Putra Asih, Endah Mustika Bryan Givan Bryan Givan Bryan Kalbu Adhi Elpa Hermawan Enggar Widianingrum Fajar Shidiq Heri Winarno, Selamet Ibnu Subroto Imelda Sari Inggit Dessy Susanti Inggit Dessy Susanti Iwan Supriyanto Jeffry Latumahina Martinus Wahyu Purnomo nyoman suardhita, nyoman Priadi, Agus Retno Rahayuningsih Rini Martiwi Sari Waty Slamet Heri Winarno Sultan Himawan Tiara Apriella Vina Aisyah Zede Waty, Sari - Waty, Sari - Yanti Rosalinah