Motivation and Skills Affect Employee Performance with Employment Status Mediating in Three-Star Hotels in Legian Bali

Dewi, Ni Putu Ayu Candra

Electronic Journal of Education, Social Economics and Technology
Vol 6, No 2 (2025)

This study aims to analyze the influence of work motivation and job skills on employee performance, as well as to evaluate the role of employment status as a mediating variable in three-star hotels located in the Legian area of Bali. The background of this research is based on post-pandemic conditions that have triggered major changes in employment structures, such as the rise of the gig economy, operational cost efficiency, and a decline in job stability. The study was conducted in three purposively selected three-star hotels, involving 190 operational employees as respondents, focusing on frontline service workers. This research adopts a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) as the analysis technique. The results indicate that work motivation and job skills have a positive and significant effect on employee performance. Moreover, employment status significantly mediates the relationship between motivation and skills toward performance. These findings offer meaningful contributions to the development of human resource management strategies in the hospitality sector, particularly by integrating skills training, motivation enhancement, and the provision of more stable employment status as efforts to create a more productive and competitive work environment.