Jurnal Kajian Ilmu Manajamen
Vol 5, No 2 (2025): Juni

Pengaruh Kualitas Pelayanan, Harga dan Lokasi Terhadap Switching Intention Pada Cafe Cerita Kopi Xotus Telang Bangkalan

ghufron, iqbal (Unknown)
setiyarini, triana (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

Coffee Shop is the place that provides various type of coffee and other nonalcoholic drinks in a relax atmosphere, a comfortable places and equipped with music, either through audio or live music, a distinctive interior design, friendly service and some of them provides wireless internet connection or wifi. The purpose of this study is: 1) To test the factor of Service Quality affecting Switching Intention 2) To analyze the factor of Price affecting Switching Intention. 3) To test the location affecting Switching Intention. This studying use a quantitative research method is a research method base on the philosophy of positivism, used to study a certain population or sample, data collection use research instruments, in this study using the Cochran formula obtained a sample of 124 respondents. The conclusion in this study is. 1. From the results of the hypothesis test that has been conducted, it shows that service quality has a significant effect on switching intention (X). 2. Price has a significant effect on switching intention. This can be seen from the results of P values, which are 0.000 0.05. Therefore, these results indicate that price has an effect on switching intention (X2). 3. Location has a significant effect on switching intention. This can be seen from the results of P values, which are 0.000 0.05. Therefore, these results indicate that location has an effect on switching intention (X3).

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Journal Info

Abbrev

jkim

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Kajian Ilmu Manajemen (JKIM) is one of the scientifics publications journal published by Management Department of Economics and Business Faculty of Trunojoyo Madura University, with Registered number P-ISSN: 2775-3093 dan E-ISSN: 2797-0167 The objective of JKIM is to establish an effective ...