<![CDATA[Abstract - Hotel is the one type of acommodations, be using a part or all of the building to provide an acommodation food and baverage and the other service that managed by commercially. In the hotel have a many more departement to operations control. The One is Hosekeeping. On the accumulation to finish the task, a writer doing a riset according a observation, literature, documentasi and interview with the informant. Where in the doing a job housekeeping do with Standart Operasional and Procedure (SOP), so it’s can create the maximum in the job and decrease being a complaint from guest.The housekeeping job in the hotel is important. Smooth completion and maintenance of sanitary room and hotel area is determined by the housekeeping. Because of that the sanitary must be note the well to create enjoying and guest endure to stay in hotel. Keyword : Hotel, Housekeeping, Complaint, Purity, Enjoying]]>
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