JURNAL LIGA ILMU SERANTAU
Vol. 2 No. 2 (2025): Edisi Agustus - Jurnal Liga Ilmu Serantau

PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KARYAWAN DI SHOP AND DRIVE

Auladi, Syafaat Auladi (Unknown)
Damaiyanti, Elsa Rizki (Unknown)
Juniarto, Tuwandi (Unknown)
Damayanti, Nadia Eka (Unknown)

Article Info

Publish Date
16 Aug 2025

Abstract

This study explores the impact of Total Quality Management (TQM), a management approach focused on continuous quality improvement involving all organizational components, on employee performance at Shop and Drive, an automotive service provider. In a highly competitive business environment, enhancing human resource quality is essential to maintain excellent service delivery. The research employs multiple linear regression analysis using data collected from Shop and Drive employees. The findings reveal that while the influence of TQM on performance is not entirely statistically significant, its consistent implementation contributes positively to work efficiency, customer satisfaction, and the company’s competitiveness. These insights offer valuable input for management in formulating sustainable service quality improvement strategies.

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Journal Info
JURNAL LIGA ILMU SERANTAU
Website

Abbrev

JLIS

Publisher

Universitas Ibnu Sina

Subject

Computer Science & IT Economics, Econometrics & Finance Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Liga Ilmu Serantau (JLIS) merupakan jurnal ilmiah multidisiplin (sosial dan Sains) yang diterbitkan oleh Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Ibnu Sina. Jurnal ini terbit dua kali dalam setahun oleh LPPM Universitas Ibnu Sina. JLIS menerbitkan artikel-artikel yang ...