Jurnal Riset Bisnis dan Manajemen
Vol. 18 No. 2 (2025): August Edition

THE ROLE OF STREAMING, ONLINE REVIEWS, RATINGS IN INCREASING CUSTOMER ENGAGEMENT WITH TRUST AS A MODERATOR VARIABLE

Vidyastuti, Heppy (Unknown)
Suryana, Popo (Unknown)



Article Info

Publish Date
18 Aug 2025

Abstract

This research is a quantitative study. The population in this study were market place users in West Java. SmartPLS version 4 used to process and analyse data collection result and its results are: 1 The Customer Enggagement affected significantly by Customer trust, 2 The Customer trust affected significantly by live streaming variable, 3 Customer Enggagement affected significantly by The Live Streaming, 4 Online Review variable no effect on Customer Trust , 5 Customer trust variable affected significantly rating, 6.Customer Enggagement affected significantly by rating variable 7. The effect of Live Streaming to the customer enggagement mediated by the customer trust meet the requirements in this study. 8. The effect of Online Review to the customer enggagement mediated by the Customer trust does meet the requirements in this study. 9. The effect rating to customer enggagement mediated by the customer trust meet the requirements in this study

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Journal Info

Abbrev

jrbm

Publisher

Subject

Economics, Econometrics & Finance

Description

The journal’s aim is to foster greater understanding of advancements in all areas of business and management by providing a platform to the scholars for disseminating their research works. The journal’s welcomes empirical and theoretical research papers and literature reviews from academicians, ...