Pengembangan Aplikasi Pengaduan Masyarakat DP3A Kabupaten Nabire Berbasis Web menggunakan Metode Agile

Kornelia Kidi Olarne
Arief Rahman Hakim

Jurnal Teknologi dan Informatika
Vol. 3 No. 1 (2025): Agustus : Jurnal Teknologi dan Informatika

The Department of Women's Empowerment and Child Protection (DP3A) of Nabire Regency is responsible for implementing government tasks related to women's empowerment and child protection. However, the existing complaint handling process is still manual, leading to inefficiencies. This research aims to develop a web-based public complaint system using the Agile method to improve service quality. The development process follows Agile principles, emphasizing iterative development and stakeholder collaboration. The resulting system allows the public to submit complaints online, track their status, and receive timely responses. The implementation of this system is expected to enhance transparency, accountability, and responsiveness in handling public complaints.