International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET)
Vol. 4 No. 9 (2025): AUGUST

THE IMPLEMENTATION OF TECHNOLOGY BASED INFORMATION SYSTEMS IN ISLAMIC BANKING TO IMPROVE CUSTOMER SERVICES

Aswadi Lubis (Unknown)
Muhammad Isa (Unknown)
M. Fauzan (Unknown)



Article Info

Publish Date
18 Aug 2025

Abstract

The implementation of technology-based information systems in Islamic banking is a crucial step in improving the quality of customer service. By leveraging the rapid development of information technology, Islamic banks can improve operational efficiency, accelerate transaction processes, and facilitate customer access to services. An integrated information system enables banks to provide faster, more accurate, and more transparent services, in accordance with Sharia principles that prioritize fairness and openness. Furthermore, technology also plays a role in supporting innovation in a wider variety of Islamic banking products, such as digital banking services and technology-based financing products, which provide ease and convenience for customers in conducting transactions. The application of this technology is expected to increase customer satisfaction, strengthen the competitiveness of Islamic banking, and expand the reach of services both nationally and internationally. With an effective information system, Islamic banks can respond to increasingly dynamic market needs, maintain customer loyalty, and remain steadfast in adhering to the Sharia principles that underpin their operations. Overall, technology is expected to support the development of a more advanced, efficient, and competitive Islamic banking industry.

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Journal Info

Abbrev

ijset

Publisher

Subject

Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education

Description

International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) is an international journal that publishes popular articles in the fields of Social Science, Education, Economics, Agricultural Research, and Technology. IJSET is published every month in ...