Quantum Wellness : Jurnal Ilmu Kesehatan
Vol. 2 No. 3 (2025): September : Quantum Wellness : Jurnal Ilmu Kesehatan

The Influence of Brand Image and Patient Experience on Patient Decision to Do Medical Check-Up in Siloam Sentosa Hospital and Consumer Motivation as an Intervening Variable

Febridayanti Nur Fitrianisa (Unknown)
Wahyu Dian Purwati (Unknown)
Idrus Jus’at (Unknown)



Article Info

Publish Date
15 Sep 2025

Abstract

Siloam Sentosa Hospital always tries to provide a service that is appropriate to the expectations based on feedback from SOFAS and MCU Siloam Sentosa Hospital revenue has problem and doubtfull from patien to recomended MCU Service to acquintance. The Goals is research corelation and interaction between of Brand Image, Patient Experience, patient decision do medical check up and motivation consumer in Siloam Sentosa Hospital in 2022. Using categorical research with analytical method of study (explanatory student) using the design of cross-sectional research.. From Correlation test the result is > 0,5, it shows that inpendent variables giving the connection correlation. The result of Anova test theres siginificant relation simulataneously from Brand Image, Patient Experience and Consument Motivation as intervening variabel to decision patient do MCU. Dari hasil uji t maka disimpulkan variabel dependen dan inpenden memiliki hasil yang signifikan Hasil tersebut menunjukkan bahwa Brand image, Patient Experience, dan Motivasi konsumen sebagai variabel intervening memiliki pengaruh positif dan signifikan terhadap keputusan pasien melakukan MCU di Rumah Sakit Siloam Sentosa. The result from T test, concluded dependent and independent variable has significant result. It shows Brand Image, Patient Experience and Consument Motivation as intervening variable have a positive influence and significant to patient decision do MCU in Siloam Sentosa Hospital.

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Journal Info

Abbrev

QuWell

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

Quantum Wellness : Jurnal Ilmu Kesehatan adalah jurnal yang ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Lembaga Pengembangan Kinerja Dosen, Lembaga Penelitian dan Pengabdian Masyarakat Lembaga Pengembangan Kinerja Dosen. Jurnal ini adalah Jurnal Kesehatan dan Kedokteran yang ...