<![CDATA[Bureaucratic reform is a strategic step to create better, more transparent, and accountable governance. The main goal is to increase the efficiency, effectiveness, and quality of public services in order to optimally meet the needs of the community. This reform includes updating the institutional structure, work processes, and developing the capacity and integrity of ASN. Improving ASN professionalism is the main pillar, with training programs, competency development, and merit-based performance evaluations. A fair reward and punishment system is also implemented to encourage better performance. This study examined the influence of work motivation, work culture, and work environment on the performance of non-medical civil servants (ASN) at Dr. Abdoer Rahem Situbondo Regional Hospital, with work discipline as an intervening variable. Using PLS-SEM analysis on data from 96 employees, the results showed that work motivation and work culture significantly improved work discipline, while the work environment had a negative (but insignificant) effect. Although none of the three factors directly enhanced employee performance, work discipline itself had a significant positive impact. Importantly, work motivation and work environment indirectly boosted performance through work discipline, whereas work culture did not show a significant mediating effect. These findings suggest that fostering discipline, motivation, and a supportive work environment rather than work culture alone can effectively enhance employee performance in non-medical hospital settings.]]>
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