Dinasti International Journal of Economics, Finance & Accounting (DIJEFA)
Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2

The Effect Of Price, Product, Service Quality, And Branding On Repurchase Intention Mediated By Customer Satisfaction Using SEM Tools Case Study: Food UMKM (Weekend Kitchen)

Nurardisa, Acyuta Intan (Unknown)
Waluyo, Minto (Unknown)



Article Info

Publish Date
12 Jul 2025

Abstract

This study aims to determine the effect of price, product, and service quality on repurchase intention mediated by customer satisfaction at Weekend Kitchen Surabaya food UMKM. This research is motivated by the decline in the number of repeat purchases every year which is thought to be influenced by these factors. The research uses a quantitative method with a Structural Equation Modeling approach assisted by AMOS software. Respondents involved were 100 active customers who had purchased Weekend Kitchen products. The results showed that price and service quality have a significant effect on customer satisfaction, while product has no significant effect. Meanwhile, only price has a significant effect on repurchase intention, while product, service quality, and customer satisfaction show no significant effect. The conclusion of this study is that price is the main factor in shaping satisfaction and encouraging repeat purchases, so UMKM are advised to focus on pricing strategies that are in line with customer value perceptions, as well as evaluating product innovation and service strategies to increase customer loyalty.

Copyrights © 2025






Journal Info

Abbrev

DIJEFA

Publisher

Subject

Economics, Econometrics & Finance

Description

The author is invited to submit a paper for Dinasti International Journal of Economics, Finance & Accounting (DIJEFA). Topics related to this journal include but are not limited to: Accounting and financial reporting Audit Accounting management Taxation Corporate finance Personal finance Financial ...