Jurnal Ilmu Sosial dan Humaniora
Vol. 1 No. 3 (2025): JULI-SEPTEMBER

Analisis Faktor-Faktor yang Mempengaruhi Loyalitas Nasabah KSPPS BMT Maunah Cabang Desa Wangandawa Kabupaten Tegal

Liris Kristina (Unknown)
Elsha Novia Rachma Yuliari (Unknown)



Article Info

Publish Date
22 Sep 2025

Abstract

Customer loyalty is a key indicator of the long-term success of an Islamic financial institution. KSPPS BMT Maunah shows a high level of customer loyalty, but there is no empirical data explaining the factors that influence it. This study aims to examine the influence of service quality, corporate image, and trust on customer loyalty. The population in this study were all customers of KSPPS BMT Maunah Wangandawa Village Branch. The sampling technique used the saturated method, namely the entire population was sampled with 153 respondents. Data were collected through questionnaires and analyzed using multiple linear regression. The results showed that partially, the variables of service quality and corporate image did not significantly influence customer loyalty. Meanwhile, trust had a positive and significant influence on customer loyalty. Simultaneously, service quality, corporate image, and trust had a significant influence on customer loyalty. These findings indicate that trust is a dominant factor in shaping customer loyalty at KSPPS BMT Maunah.

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Journal Info

Abbrev

jisoh

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

Description

Merupakan Jurnal Ilmiah Nasional yang diterbitkan oleh Indo Publishing menerbitkan artikel hasil penelitian dan gagasan ilmiah dari Dosen, Peneliti, Praktisi dan Mahasiswa dengan fokus dan ruang lingkup terdiri dari; ILMU SOSIAL (Sosiologi, Antropologi, Ilmu ekonomi, Sejarah, Ilmu politik, Ilmu ...