MANAJEMEN DEWANTARA
Vol 9 No 3 (2025): MANAJEMEN DEWANTARA

PENGARUH E-WOM TERHADAP KEPUTUSAN BERKUNJUNG MELALUI CITRA DESTINASI SEBAGAI VARIABEL INTERVENING

Hertian, Rival Agam (Unknown)
Murry Harmawan Saputra (Unknown)
Dedi Runanto (Unknown)



Article Info

Publish Date
31 Aug 2025

Abstract

The tourism sector is among those that are strategic for the growth of the national economy. the advancement of digital technology has transformed destination marketing strategies, making social media the main tool for drawing tourists through Electronic Word of Mouth (E-WOM). Information disseminated online not only affects tourists’ choices but also molds the image of a destination, contributing to the enhancement of tourist locations’ appeal. the study aims to investigate the impact of E-WOM on visit choices, the effect of E-WOM on destination image, the effect of destination image on visit choices, and how destination image serves as a mediating variable. the research method employs a quantitative approach and purposive sampling, targeting 150 individuals who have visited Obelix Sea View and received E-WOM information. An online questionnaire was used to gather data, which were then analyzed via Partial Least Squares-Structural Equation Modeling (PLS-SEM) using SmartPLS 4.0. The results indicated that e-WOM positively and significantly influenced both the decision to visit and the destination image. Additionally, the destination image positively affected the decision to visit and served as a mediator for e-WOM's influence on that decision. These findings underscore the significance of e-WOM-based promotional strategies for enhancing destination image and boosting tourist interest.

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Journal Info

Abbrev

manajemendewantara

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Manajemen Dewantara Fakultas Ekonomi Fokus pada hasil penelitian empiris maupun kajian konseptual dan teoritis dalam bidang: Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasi, dan Kewirausahaan. ...