Aptisi Transactions on Management
Vol 9 No 3 (2025): ATM (APTISI Transactions on Management: September)

Leveraging Artificial Intelligence for Competitive Advantage in Indonesian SMEs

Jaya, Aswadi (Unknown)
Cahyono, Dwi (Unknown)
Maria, Lily (Unknown)



Article Info

Publish Date
23 Oct 2025

Abstract

Artificial Intelligence (AI) has emerged as a transformative force in modern business, offering significant opportunities to enhance operational efficiency, improve customer engagement, and foster innovation. In Indonesia, Small and Medium Enterprises (SMEs) play a crucial role in driving economic growth and employment, yet their adoption of AI technologies remains limited due to resource constraints, lack of expertise, and uncertainty about return on investment. This study aims to investigate how AI adoption can be leveraged to achieve competitive advantage in Indonesian SMEs. Using a mixed-methods approach, data were collected through surveys and in-depth interviews with SME owners across various sectors. The findings indicate that AI applications such as predictive analytics, chatbot-based customer service, and demand forecasting have contributed to increased productivity, cost efficiency, and market competitiveness. The study provides a practical framework for AI implementation tailored to the needs and capacities of Indonesian SMEs, offering insights for business practitioners, policymakers, and researchers seeking to advance digital transformation in the SME sector.

Copyrights © 2025






Journal Info

Abbrev

ATM

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

Aptisi Transactions on Management (ATM) adalah jurnal ilmiah yang diterbitkan oleh APTISI (Asosiasi Perguruan Tinggi Swasta Indonesia), guna memfasilitasi hasil jurnal ilmiah Civitas Akademika dalam bidang teknologi informasi, komunikasi, dan manajemen dalam menghadapi era digital di Indonesia. ATM ...