JCRIM (Journal of Current Research In Multidisciplinary)
Vol. 1 No. 4 (2023): JCRIM (Journal of Current Research In Multidisciplinary)

The Influence of Trust Level and Consumer Behavior on Shopee-Pay Electronic Payment Customer Satisfaction

Putri, Zahra (Unknown)
Syila Andita (Unknown)
Nuril Sasmito (Unknown)



Article Info

Publish Date
18 Dec 2023

Abstract

This research aims to determine the influence of consumer behavior on the level of customer trust. This research uses a quantitative method with a descriptive approach. Researchers will collect data from various sources. The research that will be carried out to test is research in the form of answers to questions given to pupils, students, and workers. Through this research, it is hoped that it can provide accurate information and data according to the facts that occur in the field. Questionnaires or surveys will later be distributed, containing the necessary explanations regarding this research. The data obtained will later be in the form of respondents' responses regarding the ease of ShopeePay electronic payments on customer satisfaction. The population in this research is ShopeePay users with an age range of 17 to 40 years. The data obtained is primary data obtained from distributing questionnaires to respondents. From the results of the research and analysis carried out, it was concluded that perceived consumer behavior factors and perceived levels of trust can influence customer satisfaction when making electronic payments using ShopeePay. This was proven through validity tests of perceived convenience, perceived trust, and consumer behavior, all of which passed and were declared valid functional value variables.

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Journal Info

Abbrev

JCRIM

Publisher

Subject

Social Sciences

Description

JCRIM (Journal of Current Research In Multidisciplinary): ISSN: 3025-6860 (cetak), ISSN: 3021-8039 adalah jurnal yang ditujukan untuk publikasi artikel ilmiah dan di payungi Oleh Yayasan Gema Bina Nusantara dan di terbitkan 4 kali dalam setahun yaitu Maret, Juni, September, Desember. Journal of ...