International Journal of Applied Finance and Business Studies
Vol. 13 No. 2 (2025): September: Applied Finance and Business Studies

Analysis of the role of price in the influence of e-ticketing and e-service quality on visitor satisfaction at Sam Poo Kong, Semarang City

Aswan, Mukhamad Kholil (Unknown)



Article Info

Publish Date
01 Sep 2025

Abstract

This study focuses on the influence of E-ticketing and E-service quality on visitor satisfaction mediated by price at Sam Poo Kong, Semarang City. The purpose of this study is to see the influence of E-ticketing on price, the influence of e-ticketing on visitor satisfaction, the influence of E-service quality on price, the influence of E-service quality on visitor satisfaction and the influence of price on visitor satisfaction. This study uses a quantitative method with the research population being all visitors to Sam Poo Kong and using 250 samples spread across various places and who have visited Sam Poo Kong Semarang. This study uses an analysis technique with Structural Equation Modeling (SEM) Amos. The results show that e-service quality (p <0.001) and price (p <0.001) have a significant effect on visitor satisfaction and e-ticketing has no effect (p>0.05). The model shows a good fit (RMSEA = 0.09; CFI = 0.972). This study is the first to examine the role of price mediation variables in the context of cultural tourism in Indonesia and provides practical insights for managers to improve the quality of digital services and communication strategies in e-ticketing.

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Journal Info

Abbrev

ijafibs

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

International Journal of Applied Finance and Business Studies is published with both online and print versions devoted to provide the publication of research finding in finance and business research studies. Objectives The main goal of ijafibs is to present outstanding, high quality research ...