Forum Bisnis dan Kewirausahaan
Vol 15 No 1 (2025): Forum Bisnis dan Kewirausahaan

PENGARUH E-SERVICE QUALITY DAN E-TRUST TERHADAP KEPUTUSAN PENGGUNAAN PINJAMAN ONLINE EASYCASH

Lina, Lina (Unknown)



Article Info

Publish Date
09 Oct 2025

Abstract

This study aims to determine the effect of E-Service Quality and E-Trust on the decision to use. The data used in this study is primary data. The population in this research consists of users of online loan services on the EasyCash platform. The sampling technique applied was purposive sampling, involving a total of 100 respondents. Hypothesis testing was conducted using descriptive statistical analysis, data quality testing, classical assumption testing, as well as T-test and F-test, with results processed using SPSS. The findings of this study indicate that E-Service Quality and E-Trust implemented by EasyCash have a positive and significant effect on the decision to use online loans on the EasyCash platform. Kata Kunci: E-Service Quality, E-Trust, Decision to Use

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Journal Info

Abbrev

forbiswira

Publisher

Subject

Economics, Econometrics & Finance

Description

FORBISWIRA , Forum Bisnis dan Kewirausahaan merupakan jurnal ilmiah berkala yang diterbitkan oleh STIE Multi Data Palembang (MDP Business School), Indonesia. Merupakan media bagi para dosen, mahasiswa, alumni, dan peneliti lainnya untuk mempublikasikan hasil-hasil penelitian dan paper yang berisi ...