MANAJEMEN
Vol. 5 No. 2 (2025): Oktober : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)

Pengaruh Harga Dan Kualitas Layanan Terhadap Loyalitas Pelanggan: (Studi Pada Pelanggan Ahass Surakarta)

Hellen Cahya Permata (Unknown)
Pemilia Sulistyowati (Unknown)



Article Info

Publish Date
11 Oct 2025

Abstract

Analyzing the effects of price and service quality on customer loyalty among research participants at AHASS Surakarta was the aim of this study. This study's main goal was to determine whether pricing and service quality significantly or concurrently affect consumer loyalty. Using a quantitative approach, this study involved 68 respondents who were active participants. Data analysis was conducted using multiple regression analysis, supported by instrument validity and reliability tests and classical assumptions to ensure model stability. The results showed that price has a significant impact on customer loyalty, with price consistency that matches the value received by customers increasing their engagement with the service. Service quality also proved to have a significant influence, particularly in terms of punctuality, friendliness, and mechanical reliability, which provided a positive experience for customers. Simultaneously, price and service quality contributed significantly to building customer loyalty, confirming the importance of these two factors as a company's strategy in retaining its customer base.

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Journal Info

Abbrev

IMK

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Other

Description

MANAJEMEN : Jurnal Ilmiah Manajemen dan Kewirausahaan diterbitkan dua kali setahun, pada bulan Mei dan Oktober oleh LPPM Politeknik Pratama . Jurnal Manajemen bertujuan untuk: 1. Mempromosikan hasil penelitian terbaru tentang Manajemen dan atau Kewirausahaan. 2. Publikasikan hanya hasil penelitian ...