<![CDATA[Background: Telemedicine services are consultation services with doctors where patients and doctors do not have to meet face to face to communicate with each other to discuss the health problems they are experiencing. In some telemedicine services such as internal telemedicine service, pharmacists only play a role in preparing drugs that have been prescribed by doctors as a result of discussions with previous patients. So that the pharmaceutical services received by patients are considered less than optimal. So it is necessary to know how patient satisfaction with pharmaceutical services has been received and how patients expect this service in the future Research Objectives: To determine patient satisfaction and expectations of pharmaceutical services in internal telemedicine services of pharmacy X. Method: This study uses a quantitative method, namely an observational with a cross-sectional . The measurement of the patient's expectations was carried out using a reality and expectation questionnaire that was given in pharmacy X Results: In the analysis of the gap between reality and expectations of 2 dimensions, namely: "Communication of Pharmacists and Patients" and "Medicine Management" the results obtained Gap on the dimension of "Communication of Pharmacists and Patients" of -0.84 and on the dimension of "Medication Management" of -1.38. Conclusion: The value of the gap on the communication dimension of Pharmacists with Patients is -0.84 categorized as negative gap (less satisfied) and on the Medical Management dimension of -1.38 categorized negative gap (less satisfied). Analysis of patient satisfaction with pharmaceutical services at pharmacy internal telemedicine services in the City of Denpasar with the CSI (Customer Satisfaction Index) method overall is 55.65% (not satisfied).]]>
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