Jurnal Mahasiswa Entrepreneur
Vol 4 No 2 (2025): FEBRUARI 2025

PENGARUH HARGA, LOKASI, DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUTUSAN PEMBELIAN SEBAGAI VARIABEL INTERVENING PADATOKO PERHIASAN SARI INTAN ASEMBAGUS SITUBONDO

Arandita, Reza Mevia (Unknown)
Ediyanto, Ediyanto (Unknown)
Sari, Lita Permata (Unknown)



Article Info

Publish Date
09 Jun 2025

Abstract

Marketing is a process of business activities to introduce a product to consumers and customers. The purpose of this study was to analyze and test the effect of price, location, and service quality in determining customer loyalty with purchasing decisions as an intervening variable. The population in the study were consumers of Sari Intan Asembagus Situbondo Jewelry Store. The sampling method is determined by probability sampling. Data analysis and hypothesis testing in the study used the Structural Equation Model - Partial Least Square (PLS-SEM). The results of the direct effect hypothesis test using the Smart PLS 3. 0, shows that Price has a significant positive effect on purchasing decisions; Location has a significant positive effect on purchasing decisions; Service quality has a negative and insignificant effect on purchasing decisions; Price has a negative and insignificant effect on customer loyalty; Location has a significant positive effect on customer loyalty; Service quality has a negative and insignificant effect on customer loyalty; Purchasing decisions have a negative and insignificant effect on customer loyalty; Price has a negative and insignificant effect on customer loyalty through purchasing decisions; Location has a negative and insignificant effect on customer loyalty through purchasing decisions; Service quality has a negative and insignificant effect on customer loyalty through purchasing decisions.

Copyrights © 2025






Journal Info

Abbrev

jme

Publisher

Subject

Economics, Econometrics & Finance Electrical & Electronics Engineering Social Sciences

Description

Jurnal Mahasiswa Entrepreneurship (JME) Fakultas Ekonomi dan Bisnis Universitas Abdurachman Saleh Situbondo adalah jurnal yang ditulis oleh mahasiswa FEB UNARS sebagai jembatan antara ilmu dan praktek manajemen. JME mempublikasikan artikel baik berupa telaah pustaka maupun hasil penelitian empiris. ...