Proceeding of The International Conference on Social Sciences and Humanities Innovation
Vol. 2 No. 1 (2025): June : Proceeding of the International Conference on Social Sciences and Humani

Strengthening Government Administration: A Framework for Enhanced Public Service Delivery and Governance Effectiveness

Natsir Mallawi (Unknown)
Nurasia Natsir (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

Background: Government administration plays a crucial role in delivering public services and implementing policies effectively. However, many developing countries face significant challenges in administrative capacity, bureaucratic efficiency, and service delivery quality. Objective: This study aims to analyze the key factors contributing to administrative weaknesses in government and propose a comprehensive framework for strengthening government administration to improve public service delivery and governance effectiveness. Methods: This research employs a mixed-methods approach, combining literature review, case study analysis, and expert interviews. Data was collected from 150 government officials across three administrative levels (national, regional, and local) and analyzed using thematic analysis and statistical methods. Results: The study identified five critical areas for administrative strengthening: (1) Human resource development and capacity building, (2) Digital transformation and technology integration, (3) Process optimization and bureaucratic reform, (4) Performance management systems, and (5) Citizen engagement mechanisms. Implementation of these components showed significant improvements in service delivery efficiency (p < 0.001) and citizen satisfaction scores (p < 0.01). Conclusion: A comprehensive approach to strengthening government administration requires coordinated efforts across multiple dimensions. The proposed framework provides a roadmap for systematic administrative reform that can enhance governance effectiveness and public service quality.

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Journal Info

Abbrev

ICSSHI

Publisher

Subject

Humanities Social Sciences

Description

Proceeding of the International Conference on Social Sciences and Humanities Innovation, Its a collection of scientific papers or articles that have been presented at the National Research Conference which is held regularly every year by the Association of Indonesian Social Science Researchers and ...