JIMAD : Jurnal Ilmiah Multidisiplin
Vol. 3 No. 1 (2025): JIMAD : Jurnal Ilmiah Multidisiplin (Oktober)

The Influence Of Public Perception On The Quality Of Health Services (A Study At Suli Community Health Center, Salahutu District, Central Maluku Regency)

Ratsuala, Remsi Dominggus (Unknown)
Setitit, Ignasius (Unknown)
Jacobs, Samie L. (Unknown)



Article Info

Publish Date
03 Oct 2025

Abstract

This study aims to analyze the influence of community perceptions on the quality of health services at the Suli Public Health Center. Using a quantitative approach with a sample of 73 respondents, data were collected through questionnaires and analyzed using descriptive and inferential statistics. The research instruments were proven valid and reliable, with Cronbach’s Alpha values of 0.876 and 0.902. The classical assumption tests normality, multicollinearity, and heteroscedasticity were fulfilled, validating the feasibility of linear regression analysis. The results of the simple linear regression show a positive and significant relationship between community perception and service quality, with a regression coefficient of 0.453. The t-test and F-test results also confirm the significance of this influence, with p-values less than 0.05. The coefficient of determination (R²) was 0.242, indicating that 24.2% of the variation in service quality can be explained by community perception. The findings highlight the important role of community perception in shaping the quality of health services, and suggest that future service improvements should consider public opinion as a key factor.

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Journal Info

Abbrev

JIMAD

Publisher

Subject

Religion Humanities Computer Science & IT Economics, Econometrics & Finance Health Professions Languange, Linguistic, Communication & Media

Description

JIMAD : Jurnal Ilmiah Multidisiplin diterbitkan oleh Asosiasi Guru dan Dosen Seluruh Indonesia. JIMAD : Jurnal Ilmiah Multidisplin menerbitkan artikel bidang multidisiplin, termasuk : Pendidikan, Hukum, Ekonomi dan Bisnis, Kesehatan, Agama, Teknologi dan Multimedia, Teknik, Kebijakan Publik, ...