Jurnal Riset Mahasiswa Manajemen (JRMM)
Vol. 12 No. 2 (2024): Oktober

PENGARUH KUALITAS LAYANAN DAN KINERJA PEGAWAI TERHADAP KEPUASAN PENGGUNA (KEARSIPAN DAN PERPUSTAKAAN KAB. PUNCAK JAYA)

maniawasi, krestina (Unknown)
rusno (Unknown)
nu graha, andi (Unknown)

Article Info

Publish Date
14 Oct 2025

Abstract

Abstract This research aims to determine the effect of service quality and employee performance on user satisfaction. This research uses quantitative methods, using probability sampling techniques, namely 104 visitors to the Dinas Kearsipan dan Perpustakaan Kab.Puncak Jaya. The data analysis used is multiple linear regression. The research results show that service quality and employee performance can increase user satisfaction, service quality can increase user satisfaction, employee performance can increase user satisfaction. Suggestions to increase user satisfaction need to pay attention to product quality with books neatly arranged in bookshelves.

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Journal Info
Jurnal Riset Mahasiswa Manajemen (JRMM)
Website

Abbrev

JRMM

Publisher

Universitas Kanjuruhan Malang

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Riset Mahasiswa Manajemen (JRMM) terbit 2 (dua) kali dalam setahun (April, Oktober) berisi publikasi hasil-hasil penelitian tugas akhir mahasiswa, karya ilmiah mahasiswa, serta penelitian mahasiswa dan dosen di bidang Manajemen. JRMM diterbitkan oleh Fakultas Ekonomika dan Bisnis Universitas ...