International Journal of Economics, Business and Accounting Research (IJEBAR)
Vol 8 No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024

THE EFFECTS OF PRODUCT QUALITY AND PROMOTION ON CUSTOMER PURCHASE INTENTION ON FOODS OFFERED THROUGH ONLINE DELIVERY SERVICES

Sudrajat, Deny (Unknown)
Wijayanti, Silvana Kardinar (Unknown)
Wibowo, Sandi Nasrudin (Unknown)
Fajarianto, Otto (Unknown)



Article Info

Publish Date
19 Apr 2024

Abstract

growing since then. All F & B retail businesses regardless the size are expected to seize the opportunity and maximize the benefit of partnering with this kind of service to better reach customers. Moreover, for MSMEs online platforms allow them to compete attract wider segment of customers. This study aims to determine the effects of product quality and promotion simultaneously and partially on customer purchase intention on foods offered through online food delivery services. Using quantitative approach, data collected by distributing questionnaire to 102 users of online delivery services in Tangerang city via social media. The results of this study revealed that simultaneously product quality and promotion have positive and significant effect on purchase intention. While partially product quality has a positive but no significant effect and promotion has positive and significant effect on purchase intention. This study suggests that MSMEs should know how to post or display pictures of their foods in attractive ways on food delivery application and utilize various promotional tools to increase customer purchase intention.

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Journal Info

Abbrev

IJEBAR

Publisher

Subject

Economics, Econometrics & Finance

Description

International Journal of Economics, Business, and Accounting Research (IJEBAR) is a peer-reviewed, open access international scientific journal dedicated for rapid publication of high-quality original research articles as well as review articles in all areas of Economics, Business and Accounting. ...