International Journal of Economics, Business and Accounting Research (IJEBAR)
Vol 8 No 2 (2024): IJEBAR, VOL. 08 ISSUE 02, JUNE 2024

THE INFLUENCE OF AIRPORT QUALITY ON CUSTOMER SATISFACTION YOGYAKARTA INTERNATIONAL AIRPORT (YIA) IN KULON PROGO YOGYAKARTA

Larasati, Rian (Unknown)
Zulfiah, Evi (Unknown)
Jayamahe, Dimas (Unknown)

Article Info

Publish Date
30 Jun 2024

Abstract

This research aims to determine the effect of airport quality on customer satisfaction at Yogyakarta International Airport (YIA) in Kulon Progo Yogyakarta. This research uses validity tests, reliability tests, and the analysis used is multiple linear regression. Test the hypothesis using the t test, f test and R2 test. The results of this research show that the variables: Tangibles X1, Reliability X2, Responsiveness X3, Assurance In this research, the sampling technique used was non-probability sampling using purposive sampling, the number of samples in this research was 100 respondents.

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Journal Info
International Journal of Economics, Business and Accounting Research (IJEBAR)
Website

Abbrev

IJEBAR

Publisher

STIE AAS Surakarta

Subject

Economics, Econometrics & Finance

Description

International Journal of Economics, Business, and Accounting Research (IJEBAR) is a peer-reviewed, open access international scientific journal dedicated for rapid publication of high-quality original research articles as well as review articles in all areas of Economics, Business and Accounting. ...