International Journal of Tourism and Hospitality in Asia Pasific
Vol 8, No 3 (2025): October 2025

Understanding User Satisfaction and Its Impact on Food Delivery Apps Dependency Among University Students

Teoh, Kok Ban (Unknown)
Liq Ooi, Lyn (Unknown)
Aryani, Dwi Nita (Unknown)
Syukli Noor Azmin, Irdina Zulaikha binti (Unknown)
Fang, Feng (Unknown)
Yilin, Guo (Unknown)
Yuheng, Huang (Unknown)
Salam, Mifta Darus (Unknown)
Hung Kee, Daisy Mui (Unknown)



Article Info

Publish Date
20 Oct 2025

Abstract

Food delivery applications (FDAs) have become an essential part of modern student life, providing convenience and accessibility in daily consumption patterns. This study aims to examine the factors influencing user satisfaction and how they contribute to students’ dependence on FDAs. Five key variables were analyzed: time saving, price saving, information quality, security system, and safe packaging. Using a quantitative approach, data were collected through structured questionnaires from 244 active student users and analyzed using regression analysis. The results reveal that all five factors positively affect user satisfaction, with time saving (? = 0.313) showing the strongest influence, followed by price saving (? = 0.245), security system (? = 0.211), safe packaging (? = 0.151), and information quality (? = 0.074). These findings suggest that practical efficiency and economic benefits play a more significant role in shaping satisfaction than informational aspects. The study provides valuable implications for FDA providers and app developers to improve service efficiency, enhance user satisfaction, and foster long-term app engagement.

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Journal Info

Abbrev

IJTHAP

Publisher

Subject

Humanities

Description

IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to ...