PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)

Padmantyo, Sri
Haryanto, Haryanto
Imronuddin, Imronuddin

Benefit: Jurnal Manajemen dan Bisnis
Benefit : Kumpulan Makalah Diskusi Dosen FE UMS Volume 8 No 1 Juni 2004

Quality and customers are two important factors for every organization. Good quality is usuallyfollowed by customers’ loyality. Therefore, organization should enhance their quality improvement. Thisresearch is aimed at investigating internal customers’ satisfaction in education services. Two faculties inMuhammadiyah University of Surakarta are chosen as sample, i.e. Economics Faculty and PsychologyFaculty. The result shows that most of internal customers of the two faculties are less satisfied than it isshould be.