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PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta) Padmantyo, Sri; Haryanto, Haryanto; Imronuddin, Imronuddin
Benefit Volume 8 No 1 Juni 2004
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Quality and customers are two important factors for every organization. Good quality is usuallyfollowed by customers’ loyality. Therefore, organization should enhance their quality improvement. Thisresearch is aimed at investigating internal customers’ satisfaction in education services. Two faculties inMuhammadiyah University of Surakarta are chosen as sample, i.e. Economics Faculty and PsychologyFaculty. The result shows that most of internal customers of the two faculties are less satisfied than it isshould be.
PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta) Padmantyo, Sri; Haryanto, Haryanto; Imronuddin, Imronuddin
Benefit: Jurnal Manajemen dan Bisnis Benefit : Kumpulan Makalah Diskusi Dosen FE UMS Volume 8 No 1 Juni 2004
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v8i1.1191

Abstract

Quality and customers are two important factors for every organization. Good quality is usuallyfollowed by customers’ loyality. Therefore, organization should enhance their quality improvement. Thisresearch is aimed at investigating internal customers’ satisfaction in education services. Two faculties inMuhammadiyah University of Surakarta are chosen as sample, i.e. Economics Faculty and PsychologyFaculty. The result shows that most of internal customers of the two faculties are less satisfied than it isshould be.
THE INFLUENCE OF FINANCIAL TECHNOLOGY AND LIQUIDITY ON THE FINANCIAL PERFORMANCE OF BANKS IN INDONESIA Salsabilla, Tata Agtya; Imronuddin, Imronuddin
Jurnal Comparative: Ekonomi dan Bisnis Vol 6, No 2 (2024): May
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v6i2.11381

Abstract

The purpose of this study is to evaluate how financial technology and liquidity levels affect the financial performance in conventional commercial banks in Indonesia that are listed in the Financial Services Authority. The research population includes conventional commercial banks listed on the Indonesia Stock Exchange from 2017 to 2023. The sampling technique is conducted through purposive sampling. The data analysis method uses panel data regression analysis. The data used are from 49 banks with a total of 176 financial reports, and hypothesis analysis is conducted using SPSS software. The research results indicate that financial technology has an impact on the financial performance of the banking sector in Indonesia, while liquidity levels also play a role in influencing the financial performance in the same banking sector.