Jurnal Ilmiah Multidisiplin Indonesia
Vol. 4 No. 10 (2025): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID) November 2025

Driving Social Commerce Adoption in Indonesia: The Role of Trust, Reviews, and Platform Features

Asri Sundari (Unknown)
R Dewi Pertiwi (Unknown)



Article Info

Publish Date
27 Oct 2025

Abstract

Developments in information and communication technology have supported the emergence of social commerce as a new form of online transactions that combines the functions of social media and e-commerce. This study aims to deeply understand the factors driving social commerce adoption in Indonesia, focusing on trust, reviews, and platform features. The study was conducted using a qualitative approach with descriptive methods. The results indicate that trust, user reviews, and platform features play a significant role in driving social commerce adoption in Indonesia. Trust has been shown to be a key factor influencing purchasing decisions, with information transparency, transaction security, and seller reputation contributing significantly to consumers' sense of security. User reviews serve as social proof, helping potential buyers assess product quality and seller reliability, while interactive features such as live shopping and user-generated content enhance engagement and the shopping experience. Overall, the combination of trust, social support through reviews, and innovative platform features creates a more credible and engaging social commerce ecosystem for Indonesian consumers.

Copyrights © 2025






Journal Info

Abbrev

esaprom

Publisher

Subject

Agriculture, Biological Sciences & Forestry Computer Science & IT Earth & Planetary Sciences Engineering Physics

Description

Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) is a peer-reviewed journal regularly published by the SEAN Institute every three months. namely, several research publications to publish multi-disciplinary articles with general topics on engineering, science, agriculture, plantations, forestry and ...