Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Vol. 5 No. 2 (2025): Juli : Jurnal Ilmu Kedokteran dan Kesehatan Indonesia

Analisis Strategi Manajemen Kesehatan dalam Memaksimalkan Mutu Pelayanan di Rumah Sakit: Literature Review

Wasiyem Wasiyem (Universitas Islam Negeri Sumatera Utara)
Amanda Dwika (Universitas Islam Negeri Sumatera Utara)
Wulan Dwi Citra Sari (Universitas Islam Negeri Sumatera Utara)
Fani Rulinanda Ritonga (Universitas Islam Negeri Sumatera Utara)
Salsabilla Julinda Sumpeno (Universitas Islam Negeri Sumatera Utara)
Rani Ramadhani (Universitas Islam Negeri Sumatera Utara)
Maharani Zahra (Universitas Islam Negeri Sumatera Utara)
Rahayu Sri Rezeki Kandau (Universitas Islam Negeri Sumatera Utara)
Zahra Andini (Universitas Islam Negeri Sumatera Utara)



Article Info

Publish Date
11 Jun 2025

Abstract

The quality of health services in hospitals is the main indicator in evaluating the effectiveness of the health management system. This study aims to analyze various health management strategies applied in hospitals to maximize service quality through a literature review approach. The strategies identified include digital transformation, human resource (HR) development, the implementation of kaizen culture, and the optimization of hospital management information systems (SIMRS). A literature review shows that technology-based approaches, HR training, and data-driven management play an important role in improving efficiency, patient satisfaction, and service safety. However, challenges such as limited infrastructure, resistance to change, and large investment needs remain obstacles. This study concludes that the integration of holistic and adaptive management strategies is necessary to achieve optimal service quality in hospitals.

Copyrights © 2025






Journal Info

Abbrev

jikki

Publisher

Subject

Health Professions Public Health

Description

Jurnal Ilmu Kedokteran dan Kesehatan Indonesia (JIKKI), ISSN: 2827-797X online dan ISSN:2827-8488 cetak. Jurnal JIKKI diterbitkan Amik Veteran Porwokerto, terbit setahun Tiga kali (Maret, Juli dan November) menerapkan proses peer-review dalam memilih artikel berkualitas berdasarkan penelitian ilmiah ...