Wulan Dwi Citra Sari
Universitas Islam Negeri Sumatera Utara

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Human Resource Shortage in H. Bachtiar Djafar Skit Hospital: Challenges and Solutions Wulan Dwi Citra Sari; Mutia Friska; Putri Adinda Ramadhani Hutagalung; Fhidiana Sari; Jihan Mawaddah Pane; Husnida Putriyana Hutabarat; Romiza Arika
PROMOTOR Vol. 9 No. 2 (2026): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v9i2.2171

Abstract

Hospitals are public facilities owned by the government or private sector and play a crucial role in improving the quality of public health services. The quality of health services is crucial for assessing how well a hospital provides services to patients. In addition, this study aims to provide strategic suggestions for addressing the problem of energy shortages so that healthcare services in hospitals can run better and more sustainably. The research method used is a qualitative research method using a case study approach to explore in depth the constraints of human resource shortages at H. Bachtiar Djafar Hospital. The results of this study state that the shortage of human resources at H. Bachtiar Djafar Hospital is influenced by the uneven distribution of health workers, geographical factors, suboptimal quality of human resources, and policy and bureaucratic limitations, more strategic human resource management efforts and continuous policy support are needed to overcome these challenges. This study concludes that a letter has been submitted to the Medan City Government for additional medical personnel and network collaboration with various agencies. However, challenges such as limited health worker quotas and urgent needs in various service facilities make this human resource problem still a major focus that requires sustainable and strategic solutions in hospital human resource management.
Analisis Strategi Manajemen Kesehatan dalam Memaksimalkan Mutu Pelayanan di Rumah Sakit: Literature Review Wasiyem Wasiyem; Amanda Dwika; Wulan Dwi Citra Sari; Fani Rulinanda Ritonga; Salsabilla Julinda Sumpeno; Rani Ramadhani; Maharani Zahra; Rahayu Sri Rezeki Kandau; Zahra Andini
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 5 No. 2 (2025): Juli : Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v5i2.6378

Abstract

The quality of health services in hospitals is the main indicator in evaluating the effectiveness of the health management system. This study aims to analyze various health management strategies applied in hospitals to maximize service quality through a literature review approach. The strategies identified include digital transformation, human resource (HR) development, the implementation of kaizen culture, and the optimization of hospital management information systems (SIMRS). A literature review shows that technology-based approaches, HR training, and data-driven management play an important role in improving efficiency, patient satisfaction, and service safety. However, challenges such as limited infrastructure, resistance to change, and large investment needs remain obstacles. This study concludes that the integration of holistic and adaptive management strategies is necessary to achieve optimal service quality in hospitals.