PENYELESAIAN SENGKETA ALTERNATIF PADA SENGKETA KONSUMEN

Ari Purwadi (Fakultas Hukum, Universitas Wijaya Kusuma Surabaya, Jl. Dukuh Kupang XXV No. 54, Surabaya)

Perspektif : Kajian Masalah Hukum dan Pembangunan
Vol 9, No 4 (2004): Edisi Oktober

Settling customer dispute can be done using out of court dispute settlement in conciliation, mediation, and arbitration ways. Initial step in settling the customer dispute done using negotiation model. The process of out of court dispute settlement utilizes alternative dispute resolution for civil responsibility aspect.