Al-MIKRAJ: Jurnal studi Islam dan Humaniora
Vol. 5 No. 2 (2025): Al-Mikraj, Jurnal Studi Islam dan Humaniora

Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Mie Gacoan di Tangerang Selatan

Pane, Mutiara Wibowo (Unknown)
Ali, Sampor (Unknown)



Article Info

Publish Date
15 Jan 2025

Abstract

This study is titled The Effect of Product Quality and Service Quality on Consumer Satisfaction of Mie Gacoan in Tangerang Selatan. The purpose of this research is to determine the effect of product quality and service quality on consumer satisfaction of Mie Gacoan in Tangerang Selatan. This research employs a quantitative method with an associative approach. The population in this study consists of consumers who have purchased Mie Gacoan products in South Tangerang. The sampling technique used is non-probability sampling, with a sample size of 100 respondents who are Mie Gacoan consumers. The data analysis in this study is conducted using IBM SPSS 21 software. Data collection is carried out through a questionnaire distributed via Google Forms to Mie Gacoan consumers in Tangerang Selatan. The results of this study indicate that the product quality variable has a positive and significant effect on consumer satisfaction, with a partial test significance result of 0.000. Similarly, the service quality variable also has a positive and significant effect on consumer satisfaction, with a partial test significance value of 0.001. Furthermore, simultaneously, the product quality and service quality variables have a significant effect on consumer satisfaction, as shown by the F-test result with a significance value of 0.000.

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Journal Info

Abbrev

almikraj

Publisher

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Al-Mikraj: Jurnal Kajian Islam dan Humaniora Indonesia. Jurnal ini membahas tentang Studi Islam dan Humaniora. Kajian Islam memiliki ruang lingkup kajian yang cukup luas secara sistematis dan terintegrasi untuk mengetahui, memahami dan menganalisis secara mendalam hal-hal yang berkaitan dengan ...