Journal of Islamic enterpreneurship and Management
Vol 3, No 2 (2023): JIEM: JOURNAL OF ISLAMIC ENTERPRENEURSHIP AND MANAGEMENT

ANALISIS PENGARUH WORD OF MOUTH, KUALITAS PRODUK, DAN ETIKA BISNIS ISLAM, TERHADAP KEPUTUSAN PEMBELIAN MELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL MODERATING

Hakim, Sofyan (Unknown)
Rizky Rahmawati, Aulia (Unknown)



Article Info

Publish Date
11 Dec 2023

Abstract

The purpose of this study is to determine the influence of word of mouth variables, product quality, and Islamic business ethics on purchasing decisions with consumer satisfaction variables as moderating variables. A sample of 100 respondents used purposive sampling techniques. The data analysis technique used is SPSS 23. The results of word of mouth have no significant effect on purchasing decisions. Product quality has a significant and positive impact on purchasing decisions. Islamic business ethics have a positive and significant influence on purchasing decisions. and consumer satisfaction has a positive and significant influence on purchasing decisions. Meanwhile, in MRA testing, word of mouth variables, product quality, and Islamic business ethics have a positive and significant effect on purchasing decisions with customer satisfaction as a moderating variable. This means that customer satisfaction can strengthen the influence of word ofmouth variables, Islamic business ethics and product quality on purchasing decisions.

Copyrights © 2023






Journal Info

Abbrev

jiem

Publisher

Subject

Economics, Econometrics & Finance

Description

JIEM:Journal of Islamic Enterpreneurship and Management, e -ISSN 2808-8255 is a scientific journal that countains of theoritical research and studies on islamic enterpreneurship and management issues. JIEM is published two times a year (June and December) by Faculty of Islamic Economics and ...