Journal of Comprehensive Science
Vol. 4 No. 2 (2025): Journal of Comprehensive Science (JCS)

Impact of Knowledge Management System in E-commerce Business Process: A Systematic Literature Review

Daulika, Aska (Unknown)
Janitradevi N., Erza (Unknown)
Indra Sensuse, Dana (Unknown)

Article Info

Publish Date
25 Feb 2025

Abstract

Knowledge Management Systems (KMS) become increasingly important in improving business processes, notably in the E-commerce sector. This systematic literature review (SLR) investigates the implementation, impacts, and strategies solutions for KMS in E-commerce business processes. By systematically analyzing relevant literature, this paper provides insights into the diverse approaches and methodologies used for implementing KMS in E-commerce. The literature review explores the impacts of KMS implementation on various aspects of the E-commerce business process, including decision-making, innovation, customer relationship management, and organizational performance. The findings also provide valuable insights into how KMS can be effectively leveraged to improve organizational performance and competitiveness in a dynamic E-commerce environment.

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Journal Info
Journal of Comprehensive Science
Website

Abbrev

jcs

Publisher

Green Publisher Indonesia

Subject

Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Library & Information Science

Description

This journal publishes research articles covering multidisciplinary sciences, which includes: Humanities and social sciences, contemporary political science, Educational sciences, religious sciences and philosophy, economics, Engineering sciences, Health sciences, medical sciences, design arts ...