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All Journal Journal of Comprehensive Science
Janitradevi N., Erza
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Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Library & Information Science

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Impact of Knowledge Management System in E-commerce Business Process: A Systematic Literature Review Daulika, Aska; Janitradevi N., Erza; Indra Sensuse, Dana
Journal of Comprehensive Science Vol. 4 No. 2 (2025): Journal of Comprehensive Science (JCS)
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v4i2.3055

Abstract

Knowledge Management Systems (KMS) become increasingly important in improving business processes, notably in the E-commerce sector. This systematic literature review (SLR) investigates the implementation, impacts, and strategies solutions for KMS in E-commerce business processes. By systematically analyzing relevant literature, this paper provides insights into the diverse approaches and methodologies used for implementing KMS in E-commerce. The literature review explores the impacts of KMS implementation on various aspects of the E-commerce business process, including decision-making, innovation, customer relationship management, and organizational performance. The findings also provide valuable insights into how KMS can be effectively leveraged to improve organizational performance and competitiveness in a dynamic E-commerce environment.
Co-Authors Daulika, Aska Indra Sensuse, Dana