Jurnal Teknik Informatika (JUTIF)
Vol. 6 No. 5 (2025): JUTIF Volume 6, Number 5, Oktober 2025

Mapping Facial Expressions Based on Text for Virtual Counseling Chatbot Using IndoBERT Model

Padilah, Rifki (Unknown)
Wijaya, Rifki (Unknown)
Shaufiah, Shaufiah (Unknown)



Article Info

Publish Date
22 Oct 2025

Abstract

Early marriage in Lombok remains a serious issue, with a prevalence rate of 16.59% in 2021, the second highest in Indonesia. Limited access to counseling services, especially in rural areas, poses a significant prevention challenge. This study developed a virtual counseling chatbot system capable of mapping text-based emotions to facial expressions to improve the effectiveness of counseling for early marriage prevention. The methodology involved training an IndoBERT model on a synthetic dataset to analyze conversation texts. The model was designed to classify user input into five functional emotion categories: Enthusiasm, Gentleness, Analytical, Inspirational, and Cautionary. Performance evaluation revealed that the IndoBERT model achieved an outstanding accuracy of 94% in its final phase. This result significantly surpassed other models evaluated, such as CNN (71.6%) and KNN (79%), confirming the superiority of the chosen approach The study concludes that the high-accuracy IndoBERT model is a robust foundation for empathetic virtual agents. This research provides a significant contribution to the fields of Affective Computing and Human-Computer Interaction by demonstrating an effective framework for mapping nuanced, functional emotions from Indonesian text to facial expressions. The proposed system not only offers a scalable technological solution for mental health challenges like early marriage prevention but also highlights the impact of advanced, context-aware NLP models in creating more human-like and empathetic user interactions.

Copyrights © 2025






Journal Info

Abbrev

jurnal

Publisher

Subject

Computer Science & IT

Description

Jurnal Teknik Informatika (JUTIF) is an Indonesian national journal, publishes high-quality research papers in the broad field of Informatics, Information Systems and Computer Science, which encompasses software engineering, information system development, computer systems, computer network, ...