BANGUN REKAPRIMA
Vol. 11 No. 1 (2025): April 2025

PERSEPSI MAHASISWA POLITEKNIK NEGERI SEMARANG TERHADAP PELAYANAN BIDANG KEMAHASISWAAN UNTUK MENINGKATKAN KUALITAS PELAYANAAN PADA MAHASISWA POLITEKNIK NEGERI SEMARANG : PERSEPSI MAHASISWA POLITEKNIK NEGERI SEMARANG TERHADAP PELAYANAN BIDANG KEMAHASISWAAN UNTUK MENINGKATKAN KUALITAS PELAYANAAN PADA MAHASISWA POLITEKNIK NEGERI SEMARANG

Sunindyo, Aris (Unknown)
Fajria, Rola Nurul (Unknown)
Prihatiningsih (Unknown)
Nugraha, Nyata (Unknown)
Kusmargiani, Ida Savitri (Unknown)

Article Info

Publish Date
30 Apr 2025

Abstract

This study aims to evaluate student perceptions of the quality of services provided by the student affairs sector at Politeknik Negeri Semarang. The method used in this research is a survey by distributing questionnaires to 100 active students as respondents. Data analysis was performed using multiple linear regression. The results showed that the dimensions of service quality such as tangible, reliability, responsiveness, and assurance have a significant influence on student satisfaction, while empathy has no significant effect. This study also provides recommendations for improving service quality in the field of student affairs in order to meet student expectations.

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Journal Info
BANGUN REKAPRIMA
Website

Abbrev

bangun_rekaprima

Publisher

Politeknik Negeri Semarang

Subject

Humanities Civil Engineering, Building, Construction & Architecture Education Engineering Other

Description

Bangun Rekaprima: Jurnal Pengembangan Rekayasa, Sosial dan Humaniora as an information container that contains articles about the field of science consisting of results of research, literature review, review of books, journal reviews, popular scientific knowledge, results of translations, and other ...