Management Research Studies Journal
Vol. 6 No. 2 (2025): Management Research Studies Journal

The Influence Of Promotion And Customer Behavior On The Decision To Pursue Postgraduate Studies Mediated By Trust

Cahaya, Yohanes Ferry (Unknown)
Siswanti, Indra (Unknown)
Syamsunasir, Syamsunasir (Unknown)

Article Info

Publish Date
10 Oct 2025

Abstract

This study examines the influence of promotion and customer behavior on the decision to continue studying for a Master's degree with trust as a mediating variable. Using a quantitative approach with PLS-SEM analysis, the study found that customer behavior has a significant direct influence on the decision to continue studying (β=0.661, p<0.001), while promotion and customer behavior have a significant effect on the formation of trust. However, trust was not proven to mediate the relationship between the independent variables and the decision to continue studying, creating a "trust-action gap" phenomenon. The implication is that higher education institutions need to integrate customer experience management with promotional strategies that build trust, as well as develop mechanisms for converting trust into actual decisions.

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Journal Info
Management Research Studies Journal
Website

Abbrev

mrsj

Publisher

Institut Keuangan-Perbankan dan Informatika Asia Perbanas

Subject

Computer Science & IT Economics, Econometrics & Finance Social Sciences

Description

Management Research Studies Journal is a scientific journal published by the Perbanas Institute, which contains scientific articles that are the output of research. The journal has a main focus on the development of management sciences The scope of knowledge includes marketing management, human ...